Natural, real-time customer knowledge for agile customer service strategies.

Natural, Real time customer knowledge for agile customer service strategies

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Know your customers Better than anyone in your industry

What is Sezzwho

SezzWho identifies what your customers want and what makes them satisfied or dissatisfied by pulling real time, un-prompted and pure sentiment data from your company email database, social media or CSV files.  The data is converted into a customer satisfaction intelligence score to help you easily use the data and swiftly respond to improve your businesses customer service. 

pure data = deeper insights

The Benefits of Agile Customer Knowledge

Capitalize on Customer Satisfaction Trends

SezzWho allows organizations to monitor customer satisfaction sentiment in real time and on a large scale. Monitoring customer satisfaction gives organizations an advantage over their competition because it allows them the capability to instantly capitalize on positive trends.

Reduce Customer Churn

Satisfied customers equals higher customer retention. SezzWho allows users to see negative sentiment trends from their customers through social media, csv and email interactions so that problems can be addressed in real time, measured and corrected to reduce the damaging effects as fast as possible

Monitor Employee Driven Customer Service

Sezzwho also allows managers to monitor how satisfied their customers are with respect to communicating with their employees. Managers can use Sezzwho's insights to ensure employees are having positive, meaningful conversations that encourage customer retention.

Data Conversion

 Sezzwho takes messages received from your customers and uses artificial intelligence to pull insights, trends and sentiments.  We use technology to pull actionable data from your customers interactions.

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